FAQ

It is important to note that many countries around the world require that your passport be valid for at least 6 months after the date of your scheduled return home. Therefore, ensuring that your passport satisfies this criterion before you embark on your journey is crucial. If your passport is approaching its expiration date and you plan to travel abroad, it would be best for you to check with the embassy of the country you intend to visit to see if any additional requirements or restrictions apply. This will help you avoid any unforeseen difficulties and make your travel experience stress-free.

You can book, but there is a risk of your passport not arriving on time or before your travel date.

If it doesn't arrive and you cancel your trip, you'll have to pay cancellation charges.

We'll try to reschedule your holiday later, but you'll have to pay amendment charges.

When a hotel or cruise ship states "per person, double occupancy," the price is based on two people sharing a room.

The prices displayed are per person, assuming double occupancy, where the price shown is for one person sharing the room with another.

Add-ons are components not included in your vacation package and require an additional purchase.

It's important to remember that add-ons are optional and may include airfare, excursions, meal plans, or other optional items.

Airfare is not included in the price of most of our vacation packages unless specified. However, our packages usually include accommodation, airport transfers or rental cars. If you want to purchase airfare, you can do so as an add-on. Please note that some packages require airfare to be included and cannot be booked without it. It's generally more cost-effective to purchase a package that includes airfare.

Please note that hotel taxes are included in the prices of land-only vacations.

If you choose airfare-inclusive vacations, airline taxes will also be included.

Foreign governments may sometimes charge additional departure taxes when you leave their country.

These taxes are usually not included in your vacation price and must be paid separately when you depart the country you have visited.

Additionally, resort service fees are typically not included unless otherwise indicated.

Regarding cruise prices, it's important to note that they do not include government taxes/fees, administrative fees, taxes, port expenses (TF&PE), gratuities, or fuel surcharges.

Please be aware that the cruise lines reserve the right to collect any tax or fuel surcharge increases up until the time of sailing, even if the fare has already been paid in full.

Finally, please note that for all types of travel, any government-imposed increases in fees or taxes are the passenger's responsibility to pay, even if the booking has been paid in full.

If you need to make changes to your booking, please look at the terms and conditions of your service provider, such as the hotel, airline, or transfer company.

You can contact our reservation agent or email us if you would like an amendment.

Please note that there may be amendment charges that you will need to pay.

Yes, changing the name on an existing booking is generally possible.

However, we must review your service provider's terms and conditions before reconfirming them.

We understand that you need to cancel your holiday. The quickest and easiest way to do so is by contacting us through email, WhatsApp or by speaking to our reservation agent.

Our reservation agents will be able to provide you with the current cancellation charges for your suppliers.

When you book flights, hotels, or holiday packages, you must know the cancellation charges that may apply if you need to change your plans.

These charges can vary based on the terms and conditions of each supplier you've chosen and any policies we have in place.

It's important to carefully review each supplier's cancellation policies before booking to ensure that you understand any potential fees or charges that may apply if you need to cancel your reservation.

If you require assistance with an existing booking or need some support, feel free to contact our travel advisors via email, call or through our Chat service.

On the other hand, if you need help making a new booking, you can reach us through our call or email.

We strongly advise you to obtain adequate travel insurance for your vacation. This will protect you and your group against the costs of cancellation and assist you in returning home in case of an accident or illness. Additionally, it is crucial when filing a claim for lost or stolen valuables and provides coverage for any planned activities. Furthermore, some suppliers require travel insurance as a condition for booking with them.

Yes, you can.

To add travel insurance, you will have to reach our reservation agent with your booking details.

We mention the inclusions of the tour package.

If transfers are not included in the package, you will have to book or arrange your own transport.

Non-refundable rooms or packages are often available at reduced rates, making them a good option if you're looking to save money on your hotel reservation.

To book a non-refundable room or package, you must pay for your entire stay upfront.

However, it's important to note that once you've confirmed your booking, you won't be able to make any changes or cancellations.

This means that if you need to change your plans, you won't be able to get your money back.

When you book a vacation online, it's important to understand the Terms and Conditions that come with it. These terms outline the policies and procedures which cover the entire booking process. We recommend that you make a copy of the Terms and Conditions and carefully read through them before confirming your reservation. By confirming your booking, you acknowledge that you have read and agreed to the Terms and Conditions. For more information, you can click on the 'Terms and Conditions' link located at the bottom of each page.