BEYOND Experiences  - Privacy Policy

We at Beyond Experiences value your trust and understand the importance of keeping your information secure and private. This Privacy Policy describes how Beyond Experiences (collectively referred to as “Beyond Experiences,” “us,” “our,” or “we”) provides travel-related services and leisure activities, collects, uses, shares, and processes your personal information through our Booking Platform, which includes our websites and mobile application. By using our Booking Platform, providing your information, or availing of our services, you agree to the terms and conditions of this Privacy Policy, along with the Terms of Use and any applicable Services' terms and conditions. Please note that your personal information will be primarily stored and processed in India, and the data protection laws may differ from those in your country of residence. If you disagree with this Privacy Policy or the Terms of Use, please do not access our Booking Platform or use our services. We encourage you to read this Policy carefully and check this page regularly for updates and changes.

Information that we collect

We may gather your personal information in various ways. This includes data directly provided by you when you visit our Booking Platform or use our travel services, information shared publicly about us on social media, and data obtained from third-party sources like our travel partners. We may also create information about you, such as records of your interactions with us, or combine data you provided with data obtained from third parties, such as social networks and other data collection entities. Please note that Beyond Experience is not responsible for any personal information you disclose about yourself in the public domain. This Privacy Policy does not cover the practices of third parties who may provide information about you to Beyond Experiences. Some of the specific types of information we may collect include, but are not limited to:

  • During sign-up or while using our Booking Platform, we collect your username, email, and contact details.
  • When you use our booking platform, we collect your travel details, Trip ID, PNR information, booking information, co-passenger details, and travel preferences.
  • We may collect demographic information such as your gender, nationality, and age/date of birth.
  • We may also collect location information to determine the precise geographic location of your device.
  • We may collect purchase and payment-related information, such as records of travel services purchases and prices, invoice records, payment records, payment method, cardholder or account-holder name, payment amount, and payment date.
  • We may also store data created by you or a third party, such as image files or documents.
  • If you book travel for other people, we may collect information about those co-passengers or travelers. In such cases, you must confirm that those people have agreed to have their information shared with us and with the relevant service provider(s).
  • In some cases, we may need to collect sensitive personal information such as your health information or COVID-19 vaccination status or certificate. This information is strictly required to ensure safety from the spread of communicable diseases, as required by local regulatory requirements.
  • We may collect any other information that you share with us or that we collect from you while you use our booking platform, including the type of device you are using, your IP address, internet service provider, browsing history, device identity, mobile operator, Wi-Fi connection, service set identifier (SSID), International Mobile Subscriber Identity (IMSI), and International Mobile Equipment Identity.

If you enroll in our loyalty program, we collect and store personal information such as name, birth date, and contact information. We also collect transaction information through our Booking Platform and third-party platforms. We use this information to provide you with a safe, efficient, and customized experience. We only use your information for legitimate purposes. You can use our booking platform anonymously. But, if you provide personal information, it will no longer be anonymous to us. We may indicate which fields are required and which fields are optional. You can choose not to use a service or feature to avoid providing information.  If someone asks for personal information claiming to be from Beyond Experiences, do not give it out, and report it to law enforcement if necessary.

How we use personal data

We use your personal information to provide the requested Services. Some of the purposes for which we use your information are:

  • We will provide you with the requested services, such as creating a user account, processing and confirming your reservation, and communicating with you about the services you have requested (for example, resolving queries, providing feedback, etc.).
  • We will analyze your travel or booking interests and provide you with promotional offers, special discounts, coupons, and other related offers.
  • We will send communications about your transactions, bookings, etc. We may also send updates about your bookings through emails, text messages, or instant messaging platforms such as WhatsApp, Telegram, etc.
  • We will send verification emails to ensure your identity.
  • We may send you marketing communications about products and services that may be relevant to you.
  • We will maintain and improve the Booking Platform, tailor the user experience, and provide internal training.
  • We will protect your information and the Booking Platform.
  • We will manage our IT systems, including identifying and mitigating fraudulent activity, complying with applicable law, and improving our services.
  • We will exercise a right or obligation conferred or imposed by law, including responding to requests and legal demands.

We ask for your permission to access SMS, contacts, camera, photo gallery, location, and device information to send communication about orders and improve your experience. Not giving us permission may affect your access to our services. We occasionally ask you to complete voluntary surveys for personal information that we use to tailor your experience. By sharing this information, you consent us in processing your personal information.

Cookies

Cookies are small pieces of data that are stored by your browser on your computer's hard drive. There are many misconceptions surrounding cookies, but it is important to know that cookies are not able to run programs on your computer, plant viruses, or collect your personal information. We do not gather or store any personally identifiable information in the cookies placed by our site, and therefore, none of this information can be passed on to third parties. The use of cookies allows us to serve you better and personalize your experience on our site. We use cookies to personalize your experience on our site and with respect to advertisements. For example, cookies allow you to log in without having to type your login name each time. We may also place a cookie for tracking the effectiveness of the advertisements served by us on our site, but no personally identifiable information is gathered or shared with any third parties. Similarly, third-party advertising companies may place cookies to provide ads about travel-related goods and services that you may be interested in. However, none of the information collected includes your personally identifiable information. Most web browsers automatically accept cookies, but you can control how and whether cookies will be accepted by your browser. We respect your right to block any unwanted Internet activity, but please note that blocking cookies on our site may disable certain features and make it impossible to purchase or use certain services available.

Please see our “Cookie Policy”  for more information

With whom the personal information is shared?

When you make travel arrangements through our services, we will need to share some of your personal information with the relevant airline, hotel, car-rental agency, travel agency or other third party to ensure the successful completion of your booking. However, we do not sell or rent individual customer names or any other personal information to third parties. Instead, we use non-personally identifiable information in an aggregated form to analyze the collective characteristics and behavior of our customers and visitors. This helps us to build better online services and measure the demographics and interests of our site's specific areas. We may provide anonymous statistical information based on this data to our suppliers, advertisers, affiliates, and other current and potential business partners. We may also hire a third party to carry out market research surveys or contest-entry processing on our behalf and provide them with information solely for these purposes. The information we provide to third parties is protected by a confidentiality agreement.

Duration of data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or statutory reporting requirements.

When we decide how long to keep your personal data, we consider several factors. These include the amount, nature, and sensitivity of the information, the potential risks from unauthorized access or use of your personal data, the purposes for which we process it, and whether we can achieve those purposes through other means. We also take into account any legal requirements that apply.

We may retain certain information subsequent to the closing of your account, for example, if it is necessary to fulfill our legal obligations or to exercise, to maintain security, to prevent fraud and abuse, and to defend or enforce our rights.

Links from other websites

This Privacy Policy only applies to our Booking Platform. If you use any other third-party websites or applications, please take a look at their respective privacy policies to understand how they handle your personal information. We may provide links to other websites on our Booking Platform.

Option to Opt-Out

Users can unsubscribe from our non-essential (promotional, marketing-related) messages by clicking on the unsubscribe link in the email or sending an email to unsubscribe@beyondxp.com

Security precautions

We have implemented reasonable security practices and procedures in line with industry standards to safeguard your personal information from unauthorized access, disclosure, loss, or misuse. We use a secure server whenever you change or access your account information. However, the transmission of information over the Internet and the World Wide Web is not completely safe due to reasons beyond our control. We adopt industry-standard security measures and update our systems to protect your personal information from hacking and virus dissemination. Using our Booking Platform, you acknowledge the security implications of transmitting data over the internet and the World Wide Web. Although we take all necessary measures to ensure the security of your personal information, there are inherent risks associated with using the Booking Platform. It is your responsibility to keep your login and password records protected. We are not responsible for any security breaches that may occur on a third-party platform that you choose to transact with.

Your rights

We make every effort to ensure that the personal information we process for you is accurate and updated. If you notice any personal information we process for you is inaccurate, you may inform us, and we will erase or rectify it as necessary. You can access, correct, and update your personal information directly through the functionalities provided on our booking platform. You may also delete your user account or specific non-mandatory details by visiting our website and the profile and settings sections. If you require assistance with any of these requests, you can reach out by email.

Changes to this privacy policy

We may update our Privacy Policy periodically. Significant changes will be notified by posting the date of the last update on our platform or by email. Your continued use of our services indicates your acceptance of the Privacy Policy.